Submit a Repair Request

If you lose electrical power...

First, try to isolate whether the problem is widespread or only impacting your rental. Verify with your neighbors to see whether they have also lost power; if so, there may be a wider issue at play, such as inclement weather or a downed line.

You can contact your utility provider for additional help; there may be billing issues on your account, for example, which need to be addressed.

If outage is only at your home ...

• Check all breakers - flip them to the OFF position and then to the ON position.
• Check all GFCIs in all bathrooms, kitchens, laundry room, and garage. They usually are connected, so a tripped GFCI in one room will affect power in other rooms.
• If this doesn't cure the issue, contact Dream Big.

First, determine whether you have a gas or electric water heater. Check the pilot light if you have a gas heater, ensuring it's lit and functioning properly.

If it's an electric heater, examine the circuit breaker to see if it has tripped. Adjusting the thermostat temperature could also help. You'll also want to verify that the tank isn't in "vacation" or energy-saving mode, which is where the tank only heats a limited amount of water for your property.

Check the thermostat on the tank and turn down the temperature setting.

Smoke detectors must NEVER be disabled intentionally. If detectors are beeping, the three most common reasons, in order, are: 1. Dead battery. 2. Loss of power. 3. Device is defective.

In newer homes, all smoke detectors are connected. Thus, one dead battery can cause other connected detectors to beep. Change batteries one at a time until the beeping stops.

If changing batteries does not cure the problem, contact Dream Big.

If your home isn't heating or cooling properly, your central thermostat is the best tool for troubleshooting the problem. Verify that it is set to either Heat or Cool and "Auto," and not set to "Fan."

Here are possible remedies:

• Even though your thermostat is hard-wired, it also has a battery inside. Replace the battery.
• You may also cycle the system off and back on again (wait 60 seconds before turning back on) to see if that restores default settings.
• Check air filter to make sure it is clean.
• Check that all furnace covers are secure. Some have cutoff switches that disable the unit when open.
• Locate a light switch in or near the furnace closet and flip to the ON position.
• Confirm that your electricity or natural gas is in service.

If you continue to encounter problems, contact Dream Big.

Won't Drain

Try cleaning all food and debris out of the bottom of the dishwasher drain.

Dishwasher Grinds or No Water is Coming In

Turn off. If there is no water on the bottom, pour two large glasses of water into the bottom and re-start. If the problem continues, contact Dream Big and discontinue use.

When powered ON, do you hear a humming sound?

NO - Press the reset button underneath the garbage disposal and test again.

YES - First, turn off the disposal and unplug it from the wall.

Second, look for a garbage disposal wrench (or Allen wrench).

Third, put the wrench in the center shaft underneath the disposal, and twist back and forth (this clears the jam inside the garbage disposal).

Fourth, remove the object that is causing the obstruction, turn it back on, and test.

Lastly, keep repeating until you have removed the object.

If this does not cure the issue, contact Dream Big.

TO REACH SOMEONE AFTER HOURS FOR EMERGENCY REPAIRS, DIAL (252) 597-9374.

What is an Emergency? Anything relating to the property under the lease that is threatening to life, health, or the property.

Class I: Emergency Maintenance - Target 5-8 Hours

• Fire - immediately call 911.
• Gas odor - immediately call the gas company.
• Flood, sewage back-ups, broken water pipes, tree falling on the house. - turn off main water shutoff and contact Dream Big.

Emergencies should be handled by the relevant authorities; call 911 for immediate help and then contact Dream Big.

The following are not emergencies:

• Refrigerator out
• Locking yourself out of the house
• Power or gas off
• Oven not working
• Water heater out
• Heat or AC out *

These issues may be inconvenient, uncomfortable, and aggravating, but they are not emergencies. Dream Big or Owner is not liable for food loss caused by appliance breakdown or damaged belongings due to water leaks. Your renters insurance policy is available to cover unforeseen personal losses.

*Note: During peak seasonal months, target response times for heat and air may be subject to delays due to contractor overload.

Class II: Urgent Maintenance - Target 2-4 Business Days

• Broken windows
• Plumbing repairs (excluding clogged toilets, see notes below)
• Loose railings
• Wobbly decks
• Electrical problems

Class III: Normal Maintenance - 4-8 Business Days

• Appliance repair
• Garage repairs
• Leaky faucets

Class IV: Non-Essential Maintenance - 30 Days

• Fence repair
• Gutter cleaning

Class V: Not a Habitability Issue

Examples include window screens, broken lattice, power washing, broken window shade, broken tree limb, missing door stopper, missing doorknob, all light bulbs including stove, chandelier, refrigerator, and fireplace gas keys.

Target: Point these items out during the next property visit or bring them up at lease renewal. These items may not be approved for repair by the owner.

Contact Dream Big to schedule a repair.

For maintenance emergencies that can't wait until normal business hours, please call our office: 951-314-5402

Residents will be charged for:

• Misuse such as clogged garbage disposal, toilet and drain clogs caused by Resident, and abuse of appliances.
• Repairs that are Resident's  responsibility per the lease agreement.
• If you miss an appointment with a vendor or Dream Big.
• If you refuse or restrict access to the premises when requested.